The individuals on the phone speaking with your customers are the face of your company. How your customers perceive you is determined in large part by their interaction with your customer service team. For many Program Managers, Customer Service is an afterthought and they usually outsource it to the Processor or some overseas call center. Not at Cascade FinTech. Top notch 24/7/365 Customer Service is at the heart of every successful debit card and prepaid program. And no one strives harder to deliver such a high level of service as Cascade FinTech.
Here at Cascade FinTech, we have “Customer Happiness Agents” (instead of customer service agents) because we want them to have a clear understanding of their purpose here at Cascade FinTech – to make our customers happy. Our hiring and training processes ensure that our happiness agents are friendly and genuinely value helping others. Our goal is to have every interaction with a customer be a happy one where they feel understood and heard, and leave feeling as though the conversation itself was positive.
Customer Service With A Difference
Our Customer Happiness Team is not only US-based, but also in-house at our Corporate Headquarters. Cascade FinTech’s CEO and management team frequently visits the call center floor to see how well they are serving our customers. Any problems for cardholders can be quickly resolved. Escalated items don’t go into a queue of issues to die, but rather shared with the parts of the Cascade FinTech team who need to be involved to work and solve the problem. Customer Service isn’t just a side dish at Cascade FinTech, it’s the main course.
Cascade FinTech offers phone, text message, chat, and email support. There are no call quotas for our agents, so they treat every customer as if they are the one and only. Building relationships and getting to know our customers is important to us. As part of our training, the customer happiness team makes sure that its agents understand PCI-DSS and banking regulations such as BSA (Bank Secrecy Act) and AML (Anti-Money Laundering).
Contact Your New Program Manager
Getting started with Cascade FinTech is easy. Let’s talk and see how we can work together to build the Prepaid Program you need. Just Ask.
Get Happy Today
We provide our world-class Customer Service on all of our debit and prepaid programs. And we can even handle your Customer Service if you’re set up with another program manager but they aren’t providing your customers the attention they need. Give us a call at
702-745-3065 or contact us and let us help your debit and prepaid customers get happy, too.